Long-time readers should be familiar with my maxim of the Onion Ring Standard. It's one of the first things I wrote when starting on this grand journey, and it's the guiding philosophy for why I do this. In short, you can judge the quality of a restaurant by the quality of the onion rings they make, serving as a proxy for any number of things.
In the past four years, I haven't seen it fail.
On my recent whistlestop tour of Mackinac Island to celebrate my first anniversary with The Wife, I took the opportunity to sample the island's onion rings. In addition to posting my reviews here on Sola Cepa, I also post a somewhat truncated version on Google Maps.
Though it is rare, restaurant owners and/or staff have occasionally replied to these reviews. Two of the eateries I reviewed on Mackinac Island, Cannonball Inn & Catering and Ice House BBQ, happened to do so. The responses to these reviews, in addition to the onion rings themselves, help to illustrate the strength and utility of the Onion Ring Standard. I'll address them in turn.
Cannonball Inn & Catering was, simply put, awful. The onion rings were clearly frozen, poorly and inconsistently prepared, completely tasteless, and with a texture so abominable that I wasn't sure it counted as food. I go into more depth in the review, linked above, but you get the idea. They were bad. Ergo, following the Onion Ring Standard, the values could be easily translated to the restaurant itself.
That is, Cannonball Inn & Catering as a whole probably used mostly frozen ingredients, put no time, effort, or care into preparing it, and took advantage of being the only restaurant on the entire north side of Mackinac Island to serve garbage.
I think the response from the owner, and the attitude it represents, helps explain why. Here's what they said on Google Maps (see screenshot below): "Sorry you didn't enjoy, after reading your novel I have come to the conclusion that you need psychiatric help. Enjoy your time on the island."
A similar response awaited me on a Facebook review (see screenshot below): "Once again I will reiterate that after reading your 5 chapter Novel about the onion rings I think you need help."
Just as the onion rings revealed that Cannonball Inn was cheap, tasteless, and poorly prepared, the review responses reveal a lot about the restaurant owners and management. In response to a negative review, their first instincts were to:
- Insult the customer;
- Imply someone who doesn't like their food needs psychiatric help;
- Demonstrate that they don't know what a novel is, since they think 600 words constitutes a "5 chapter novel;"
- Double-down when presented with the opportunity to do so.
- Ownership and management sincerely care about putting out quality food;
- They pay attention to their reviews enough to respond within a day or so of my posting it, meaning they're open to feedback and want to continually improve;
- They have a good enough understanding of hospitality and customer service to care about how they respond to even the most casual reviews, and how that might come across to anyone reading their Google Maps page;
I know my pick.